FAQ

 Q: Where do you ship from?

A: All of our items are produced and shipped from Binghamton, NY. We will ship via USPS or UPS depending on the type of item and your location.

Q: What is the typical processing time for orders?

A: Our stock items will typically ship in 1-2 business days while personalized items will usually ship in 5-7 business days. Please keep in mind that certain times of year these processing times could be extended slightly. If you are in need of a gift for a special occasion and will need it by a certain date, please contact us before purchasing. We will always try to accommodate you the best we can to make sure your gift arrives on time.

Q: What is your return policy?

A: Returns are available on any stock, non-personalized item within 30 days. Buyer is responsible for return shipping costs. Returns are not available on personalized items.

Q: My item arrived damaged or was incorrect. How do I fix this issue?

In the event that your item arrives damaged or we sent an incorrect item (including the personalization being incorrect), please contact us right away by sending an email to contact@northeastcountrystore.com so we can help fix the issue.

Q: Can you make custom signs and designs?

Yes we can! Please contact us with what you are looking for and we will come up with a one of a kind product just for you.

Q: What can I expect to receive in your newsletter?

Email newsletters will contain new products that are added to the store as well as seasonal sales, discount items, and coupon codes. It is 100% free to sign up!

Q: Do you offer wholesale pricing?

Wholesale pricing is available on most of our items. Please contact us for more details.